Returns & Refunds
Thank you for shopping at NewHavenCollection.com. We want you to be completely satisfied with your purchase, but we understand that sometimes an item needs to be returned. No worries—we’re here to help!
You have 14 days from the date you received the merchandise in which to instigate a return. After 14 days, you can will return an item, but will receive store credit in lieu of a refund.
Any returns you wish to make must be in their original, unused condition and include the original packaging.
If your purchase was damaged during shipping, please contact Customer Support as soon as possible. We’ll give you instructions on how to return the merchandise. You will be fully responsible for all shipping costs associated to the return of the merchandise.
All other refunds not listed above will also require you to cover all shipping costs. Simply contact us within 14 days, and we’ll send you one.
Please note: you need to have your original receipt or electronic proof of purchase to begin the return process.
When we receive your item, we’ll let you know we’ve received it via email, then we’ll inspect it. Once your return is cleared after inspection, we’ll inform you of the status and initiate a refund to your credit card or original method of payment.
You should receive your refund in 5 to 7 business days, but sometimes card issuers’ policies require more time than that to process. If you haven’t received your refund, please check with your credit card company first before calling our Customer Support.
Methods of Payment
New Haven accepts MasterCard, Visa and American Express. All refunds will be credited to your original method of payment.
If you still have questions, please contact our Customer Support. We’re here to help.